Online Returns & Exchanges – Australia
If the size you received does not fit you, we are happy to help you return them and make them in the correct size at no cost to you. The original product must be unworn and in new condition. Exchange and Returns requests must be made within 20 days of receiving your shoes through Return / Exchange. Requests after this point will be denied. Free exchanges and returns are offered once per order if merchandise is unworn and brand new.
Try Before You Buy Returns & Exchange
Once all of your Try Before You Buy items are delivered, you will have 5 days to select what to keep or return through your returns portal Return
If you keep one or more items, the deposit will go towards your purchase amount.
After this 5 day period, you will be automatically charged for any items you have kept.
If the size you received does not fit you, we are happy to help you return them and make them in the correct size. The original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your shoes. Requests after this point will be denied. Please keep in mind if you need to return your new BABAK Leather shoes, return postage costs, plus any applicable customs duties or taxes are at your expense. If you have any fitting or shipping queries before placing your order, please email cs@babak.com.au We’ll do our best to help!
All Sales Are Final: We do not accept returns or exchanges on wholesale purchases, except in the case of defective or damaged items. Once a wholesale order has been placed and delivered, it is considered final and cannot be returned for a refund or credit.
Defective or Damaged Items: If you receive a wholesale order with defective or damaged items, please contact our customer service cs@babak.com.au within 5 days from the date of delivery. We will work with you to resolve the issue promptly. In such cases, we may request supporting documentation such as photographs or a detailed description of the problem to initiate the return process.
Return Authorization (RA) Number: In the event that a return is approved for defective or damaged items, we will issue a Return Authorization (RA) number. This number must be clearly marked on the outside of the returned package. Returns without a valid RA number will not be accepted.
Return Shipping: The customer is responsible for the cost of return shipping for defective or damaged items, unless otherwise agreed upon by both parties. We recommend using a reliable shipping method with tracking and insurance to ensure the safe arrival of the returned items.
Inspection and Processing: Once we receive the returned items, our team will inspect them thoroughly. If the items are found to be defective or damaged, we will issue a refund or provide a replacement, as per our discretion. Please note that the processing time for returns may vary depending on the nature of the issue and the volume of returns being handled at that time.
Non-Returnable Items: Certain products may be deemed non-returnable due to their nature or usage, such as perishable goods, customized items, or items sold as clearance or final sale. Please verify the returnability of specific products with our customer service team before placing your wholesale order.
Limitations: This return policy applies specifically to wholesale purchases and does not extend to retail or individual customer transactions. Retail customers are subject to our separate retail return policy, which can be found on our website or provided upon request.
You can always contact us for any return questions at cs@babak.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
